Luminous Privacy Policy

At Luminous, we value your privacy and are committed to protecting your personal information. Our SMS Privacy Policy explains how we collect, use, and safeguard your data when you opt in to receive text message updates from our patient portal.

Information We Collect

When you sign up to receive text message updates through our patient portal, we collect your mobile phone number and your consent to receive messages. We may also collect your name or other identifiers linked to your patient account to personalize your updates.

How We Use Your Information

We use your mobile phone number solely to send you updates related to your patient portal account, such as appointment reminders, health notifications, or account status changes. Message frequency may vary based on your activity in the portal. Message and data rates may apply, depending on your mobile carrier.

Data Sharing and Protection

We do not share, sell, rent, or trade your mobile phone number or text messaging opt-in consent with third parties for their marketing or promotional purposes. Your information may be shared with trusted service providers who assist us in delivering text messages (e.g., SMS platforms or carriers), but they are bound by strict confidentiality agreements. We implement reasonable security measures, including encryption, to protect your data from unauthorized access or disclosure. In rare cases, we may disclose your information if required by law or to comply with legal obligations.

Opting Out

You may opt out of receiving text messages at any time by replying "STOP" to any message we send. Upon opting out, we will cease sending further text messages, though we may retain your information as required for record-keeping or legal compliance.

Your Rights

You have the right to request access to or correction of your personal information. To do so, please contact us at 203-487-2550.

Contact Us

If you have questions about this SMS Privacy Policy or our text messaging practices, please reach out to us:

Luminous
1250 Summer Street, Ste 202
Stamford, CT 06905

Email: info@luminoushealthwellness.com
Phone: (203) 487-2550

We may update this policy periodically. Changes will be posted here, and we encourage you to review it regularly.